Privacy Policy

“Your medical record is a confidential document.  It is the policy of this practice to maintain security of peronsal health information at all times and to ensure that this information is only available to authorised members of staff”.

This practice has deveoped a policy to protect patient privacy in compliance with Australia’s privacy legislation.

We believe that sharing information is important, good communication between you and your Doctor ensures good healthcare outcomes.

Collection and use of your information:

To provide a quality on-going health care service this practice collects information about its patients.  Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, appropriate treatment and on-going health care.  Other personal information is required so we can contact you about your health and for billing and refund purposes.

Disclosure of your information:

To provide continuity of care, the information we collect about you may be shared with other health care providers (doctors, hospitals, pathologists, specialists etc.). Upon request, relevant information will be made available to another health service provider but no additional unnecessary data is given.

“Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff”.

Doctors may be legally bound to disclose your information in certain situations such as for medical defence purposes and reporting commumnicable diseases.  Records must also be disclosed under court orders, subpoena, search warrants and Coroner’s Court cases.

Children and other dependant relatives also have the right to privacy of their health information.  Access by other individuals (e.g. Parents, guardians, carer etc.) will be determined by medical and legal privacy requirements and each request for access will be addressed individually.

If research is conducted, then each patient provides informed consent for his/her personal health information to to be released.

Data Quality and Security of your information:

It is the policy of this practice to maintain accurate, up-to-date and complete records.  You can assist us in this task by informing us of any changes to names and contact details.

Your information may be stored on paper and/or in electronic formats.

It is the policy of this practice to protect your information from loss and unauthorised access, modification or disclosure.

Your information will be kept for at least as long after your last attendance as is legally necessary or required for administrative purposes.  If your information is no longer needed after this time, it will be destroyed in a secure manner.

Access and Correction of your Information:

Under Australia’s privacy legislation you have the right to access your information.

You need to give a reason for the request and the request must be in writing.

You can ask to view your information or have a copy of all, or part, of your records.

If you have concerns that your personal information is incomplete or inaccurate please discuss this with your Doctor and this information may be amended.

There are some circumstances, such as legal reasons, where access to your information will be denied, but if this is the case, you will be advised in writing of the reason.

There is no charge for lodging a request for access; a charge for printing and postage may be made if this practice incurs costs in providing you access to your records.

 

Further information on Privacy Legislation is available from:

OFFICE OF THE FEDERAL PRIVACY COMMISSIONER:    1300 363 992

OFFICE OF THE HEALTH SERVICES COMMISSIONER:     1800 136 066

For access to the entire Myrtle Street Clinic’s Privacy Policy a copy is available in the Waiting Room and at Reception.