Visits are by appointment please call the clinic on 5772 1699 between 9.00am & 5.00pm Monday to Friday.  Every effort will be made for a Doctor to see you immediately in case of an emergency.

Please note that we do not have a Weekend Clinic and we are closed on Public Holidays.

The Clinic feels it is important that where possible patients have their choice of Doctor and the time that they need at each appointment.  To enable us to assist you, please inform Reception at the time of making the appoitment how long you feel you may need.  It is not necessary for Reception Staff to know the reasons for your visit.  However we would appriciate your assistance in providing the information, so your appointment can be allocated correctly.

Our standard consultation time is 15 minutes.  Please tell us if you require longer than 15 minutes.  Longer appointments are needed for insurance or licence medical, counselling or removal of skin lesions.

If you wish to make an appointment for more than one family member please inform Reception so enough time can be allocated for your appointments.

Please note that emergencies and urgent care cases may take priority over your appointment.  You are very welcome to phone the clinic before your appointment time to check if we are operating on time.

During your visit

Make sure you carefully explain all your concerns.  Listen carefully to the Doctor’s advice.  If you are unsure of anything, ask any questions you may have, and if necessary write down the information you have been given.

Medication

Check your medication regularly and make sure you have enough to last until your next appointment.

Home Visits

If you are ill and feel unable to attend the clinic, please ring and ask to speak to our Practice Nurse.  Upon consultation with the Doctor our Practice Nurse will make the necessary arrangements if required. If it is dark outside, please put on your outside light and secure your pets.

Doctors also make regular visits to Residential Care Facilities for those residents who are unable to visit the clinic.  Please contact our Practice Nurse in regards to these visits.

GP Management Plans

GP Management Plans (GPMP) can help people with chronic medical conditions by providing an organised approach to care.  A GPMP is a plan of action you have agreed with your GP.  This plan:

  • identifies your health and care needs;
  • sets out the services to be provided by your GP; and
  • lists the actions you can take to help manage your condition

Team Care Arrangements

If you have a chronic medical condition and complex care needs requiring multidisciplinary care your GP may also develop Team Care Arrangements (TCA’s).  These will help co-ordinate more effectively the care you need from your GP and other health or care providers.

TCAs require your GP to collaborate with at least two other health or care providers who will give ongoing treatment or services to you.  Let you GP or nurse know if there are aspects of your care that you do not want discussed with other health care providers.

If advised by your Doctor to make an appointment for a Management Plan, Health Assessment or GP Mental Health Plan, it is essential you tell us so that the appointment is co-ordinated with the Nurse and the requesting Doctor.

Home Health Assessments

In conjunction with the District Nursing Service assessments can be provided for mature patients in their own home on an annual basis.  These assessments can assist you to live independently in your own home.  If you feel that you could benefit from this process please enquire with out Practice Nurse who will make the arrangements.